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Q What is an empathy map, and what is it for?

A collaborative visualisation that gathers what a team knows about a type of user — what they say, think, do and feel — to build shared understanding and support decisions. * Around a picture of the user, the team pools what they say, do, see, hear, and think & feel (pains and g...

Quiz: CTIU / Problem Solving | updated: Aug 05, 2026